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OUT: Web 2.0 & Knowledge Management

posted Nov 22, 2011, 6:49 AM by Marco Spruit   [ updated Nov 22, 2011, 6:50 AM ]
Bebensee Helms Spruit have published a chapter on Exploring the Impact of Web 2.0 on Knowledge Management in Knowledge Management 2.0: Organizational Models and Enterprise Strategies by IGI Global. Here's the abstract:

"Web 2.0 and Knowledge Management (KM) have a considerable overlap. It appears promising to apply Web 2.0 applications for supporting and improving sharing and creation of knowledge. Yet, little research examining the impact of Web 2.0 on KM has been conducted. This chapter presents research examining the suitability and impact of Web 2.0 applications on KM in organizations. Two extensive exploratory case studies were conducted involving 11 interviews with key personnel of two student-run organizations. It is demonstrated how Web 2.0 applications can be used for a number of KM practices mostly related to the areas of asset management and knowledge creation and innovation. Moreover, they suggest that among all the Web 2.0 principles, User-Generated Content and Unbounded Collaboration exert the biggest influence on creating and sharing of knowledge within organizations. The study contributes to the general understanding of how Web 2.0 and KM practices can be interlinked with each other."